Dear Mr Farmer
I am writing on behalf of the Parliamentary Under Secretary of State for Women, Equalities and Family Justice to thank you for your email of 25 November regarding the blog article entitled ‘What Part of Family Justice & Child Welfare Reform Don’t You Understand?’ ((Even this Ministry fails to account for Men))
Ministers are always grateful when people take the time and trouble to write to us on important issues such as those detailed in your email, which we know are of great concern to many people. Unfortunately, government ministers and officials are unable to comment on specific views or articles which appear in the media. However, I hope it will be helpful if I set out the procedure for anyone unhappy with the way they have been treated by social services.
Anyone concerned about the actions of social services and how their case has been conducted, should write to the Director of Children’s Services at the local authority involved with their case, or otherwise obtain details of the authority’s complaints procedure from them. More information on how to complain about a local authority service can be found at:
If this does not resolve matters, they may wish to refer their concerns to the Local Government Ombudsman (LGO). The LGO looks at complaints about councils and it is their role to investigate complaints in a fair and independent way. More information on making a complaint to the LGO is available at: http://www.lgo.org.uk/, or by calling their advice line on: 0300 061 0614 or 0845 602 1983.
If anyone feels that a social worker has acted unprofessionally and you wish to make a formal complaint, you can do so by contacting the Fitness to Practise Department at the Health and Care Professions Council (HCPC) on: 020 7840 9814, by email at: firstname.lastname@example.org<mailto:email@example.com>, or by writing to:
Fitness to Practise Department, Health and Care Professions Council, Park House, 184 Kennington Park Road, London SE11 4BU.
It is a requirement of their role as regulator that the HCPC undertakes investigations into individual social workers where they are made aware of concerns about conduct. Misconduct is defined as conduct that calls into question the suitability of a person to remain on the social care register. More information about making a complaint to the HCPC can be found on their website at:
Thank you for contacting the department and I hope the information I have provided is helpful.
Your correspondence has been allocated reference number 2015-0055379. If you need to respond to us, please visit:
https://www.education.gov.uk/contactus and quote your reference number.
As part of our commitment to improving the service we provide to our customers, we are interested in hearing your views and would welcome your comments via our website at: https://www.education.gov.uk/pctsurvey.
12 years on from the production of this film what has changed Sir Bob??